Job Title: Online Jobs
Salary Package: 10000 – 20000 a Month
Work Exp: 0 – 1 years
Company Name: SalesHandy
Job Location: Work From Home
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
- Assisting the customers who use the company’s product, replying to inbound queries.
- Get on a web conferencing with users to help them with the product.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Handle and resolve customer requests and complaints.
- Report to the support manager every week along with the weekly report of your metrics
- First Response Time/Average Response Time.
- Customer happiness score
- Average Resolution Time.
- Excellent communication & writing skills
- Great problem-solving abilities
- Self-driven and proactive nature
- Patience when handling tough cases
- High computer literacy and ability to learn new software
- Knowledge of customer success processes
- Agile approach and being coachable at all times
- Passion for talking to customers all day, every day
- The ability to explain complex topics in easy to understand and concise language [English]
- Ambition, eagerness, and the will to learn and improve upon your own skills