Vacancies In Kotak Mahindra Bank For Freshers | Private Bank Jobs For Freshers In Noida » Apna Jobs

Job Name: Team Leader

Salary: 21000 – 24000 a Months

Exp: 0 – 2 Years

Company Name: Kotak Mahindra

Location: Noida, Uttar Pradesh

Qualification: 12th Pass

Language: English/Hindi

Job Info –

  • Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards
  • Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
  • Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
  • Manage escalated customer calls (complaints) with end-to-end resolution