Vacancies In Kotak Mahindra Bank For Freshers | Job Vacancy In Noida For Fresher | Private Bank Jobs For Freshers

Job Name : Call Centre

Salary : 17000 – 22000 a Months

Exp:  0 – 2 years

Company Name : Kotak Mahindra

Location : Noida, Uttar Pradesh

Qualification : Graduation

Language : English/Hindi

Job Info –

• To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer’s satisfaction

• To identify and convert the opportunities for cross selling (banking product) on customer’s call

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

• Complete the logs specified by the process (End-of-day target)

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance