Job Name : Call Centre
Salary : 17000 – 22000 a Months
Exp: 0 – 2 years
Company Name : Kotak Mahindra
Location : Noida, Uttar Pradesh
Qualification : Graduation
Language : English/Hindi
Job Info –
• To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer’s satisfaction
• To identify and convert the opportunities for cross selling (banking product) on customer’s call
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target)
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance