We are one of the biggest insurance brokerage houses in the UAE and looking for a Operations Executive-Medical Insurance for a home-based position to start immediately. On-the-job training, Support, and good Incentives awaits the successful candidate. Free Employee Assistance Program for all employees and immediate family members.
We are enabling the remote workforce globally, wherever you are. (To know who AFIA and how you could become a part of the AFIA family, please click the link: https://www.youtube.com/watchv=CwTluIMNZ1U)
In order to qualify for the role, you should be available as per the working hours and interested in a long-term committed project.
Duties and Responsibilities
Handling day to day operations on group medical insurance policies – endorsements, deletions, claims assistance and support, other client queries, payment follow up and account reconciliation.
Serve as a liaison between customers and insurance companies in order to relay customer issues and track progress of resolution.
Well-versed on medical insurance coverages, forms and endorsements, as well as documents needed to be included in a complete underwriting submission.
Interaction with clients to maintain existing business
The role requires health insurance presales assistance
Desired Skills and Experience:
Bachelor's degree from a reputed university
Ideal candidates should have prior customer service and administrative or operational experience from a BPO
Confident in providing prompt and consistent administrative service support.
Excellent written and verbal English communication skills
Strong MS Office skills and aptitude in working in multiple platforms
Work Remotely: Yes
Hours: 51.5 hours per week
Working Hours: 8:00 AM to 5:30 PM GST Mondays to Fridays or 9:00 AM to 6:30 PM GST Mondays to Fridays
and 9:00 AM to 1:00 pm GST Saturdays
Laptop or Desktop (Core i5 10th or 11th gen, 6-8gb ram, 500gb – 1TB hard disk) with webcam
Noise Cancelling Headset (USB based headset)
Internet speed – Download speed of minimum 15Mbps, ping below 5, and mobile data as back-up
Uninterrupted power supply up to 4 hours backup
Quiet and Professional Background
Please apply directly by sending your updated resume with detailed duties and responsibilities to [Confidential Information], and with Subject Line: OE- Your Name – Monster India. Due to the high volume of applications, we regret to inform you that we will reach out only to those applications that are a close match for the role.