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Job Title: Technical Support Representative

Salary Package: Best In Industry

Work Exp: 0 – 1 years

Company Name: Hyperx Hp Direct

Job Location: Remote

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

 Responsibilities:

  • Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
  • Begin to proactively assist customers to avoid or reduce problem occurrence.
  • Work is often reviewed by Supervisor or Team Lead.